Ticket Features

Flexible, Complete, Quantifiable

Our ticketing was designed to fit any organizational structure with minimal setup

Assign tickets to users, teams, customers, locations, areas, equipment, activities and contracts.

Track time on tickets, projects and change management requests.

Remain in contact with colleagues and customers alike, with comments and email based ticket updates.

Attach files directly to tickets, up to 100 MB, and allowing up to 20 MB to be delivered via email.

Our 5 base ticket types include all the information you'll need to successfully manage and organize your tickets.

FIELD	TASK	EVENT	PROBLEM	PROJECT	CMR
Title	Req	Req	Req	Req	Req
Description	Req	Req	Req	Req	Req
Date Occurred	Req	Req	Req	No	No
Customer	Req	Req	Req	Req	Req
Location	Req	Req	Req	Req	Req
Area	Req	Req	Req	Req	Req
Customer Contact	Yes	Yes	Yes	No	Yes
Contract	Req	Req	Req	Req	Req
Primary Equipment	Yes	Yes	Yes	No	Yes
Secondary Equipment	Yes	Yes	Yes	No	Yes
Activity	Yes	Yes	Yes	No	Yes
Customer Contact	Yes	Yes	Yes	No	Yes
Production Impacting	Yes	Yes	Yes	No	No
Top Issue	Yes	Yes	Yes	No	No
Root Cause	Yes	Yes	Yes	No	No
Downtime Minutes	Yes	Yes	Yes	No	No
Status	Req	Req	Req	No	Req
Time Spent	Req	Req	Req	no	Req
Time Spent Off Hours	Yes	Yes	Yes	No	Yes
Analysis	Yes	Yes	Yes	No	No
Next Steps	Yes	Yes	Yes	No	No
Resolution	Yes	Yes	Yes	No	No
Teams Assigned	Req	Req	Req	Req	Req
Engineer Assigned	Yes	Yes	Yes	No	Yes
Attachments	Yes	Yes	Yes	No	No
Business Impact	No	No	No	No	Req
Change Steps	No	No	No	No	Req
Back Out Plan	No	No	No	No	Req
Planned Start	No	No	No	No	Req
Planned End	No	No	No	No	Req

Learn more about how the GoTrakker business management software works with our online documentation.

GoTrakkker Overview

Ticket Overview

Company Overview

Let's Get Started!

Keep tickets, users, teams, cmr's, equipment, activities, projects, and files all organized within GoTrakker.

Test drive GoTrakker with a feature complete demo that let's 5 of your users try GoTrakker before upgrading.

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