Trakker is a ticketing system application that allows you to track failures, resolutions, downtime, etc by location, area, and equipment. It helps manage and identify issues in your organization along with helping to control change management.

The purpose of this user guide is to help clarify the system and answer any common questions that you, the user may have. This system requires no previous knowledge or experience. It is intended for both advanced and beginner users. The only thing you need is knowledge about your own company and activities you perform. Anything else can be found in this guide or answered by one of out agents via live chat.

First time set-up

Everything you need to know to set-up up your Company and begin tracking your business

Ticket Types

Check out all 5 of our default ticket types, use-cases for each and examples