User Guide

Last updated: May 9th, 2017

Introduction

Scope and Purpose

Trakker is a ticketing system application that allows you to track failures, resolutions, downtime, etc by location, area, and equipment. It helps manage and identify issues in your organization along with helping to control change management.

The purpose of this user guide is to help clarify the system and answer any common questions that you, the user may have. This system requires no previous knowledge or experience. It is intended for both advanced and beginner users. The only thing you need is knowledge about your own company and activities you perform. Anything else can be found in this guide or answered by one of out agents via live chat.

Process Overview

Below is a list of processes needed to set up your account and interact with Trakker:

  1. Add/ Edit/Remove Customer
  2. Add/Edit Contract
  3. Add/Edit/Remove User
  4. Add Customer Teams
  5. Check Remaining Subscriptions
  6. Create Location/Area
  7. Create Equipment
  8. Create Activity
  9. Notification Setting for Teams
  10. My Notification Settings
  11. Adding/Removing Team Members
  12. Create Customer User Group
  13. Permission Types
  14. Ticket Creation
  15. Ticket Status
  16. Dashboard: Understanding my data
  17. Engineer Stats
  18. Open Tickets at a Glance
  19. Insights

Getting Started

When you first log in what you need to set-up depends on whether you’re an administrator, company user, or customer. Each of these account types differ slightly. Please see the section that pertains to your account type. If you are unsure what type of account you have please contact your account manager or a live chat representative.

When you first log in there should be a guided tutorial to help you do a few basic example tasks. This should help you better understand the navigation and layout of the Trakker system. There are two main places everything can be accessed through - the side menu on the left side of the screen or the admin console on the upper right hand side. If you do not see the admin console, it is because you’re either a general company or customer user and this area is not available for your account type.

Logging In

This section is to help answer questions about logging into the Trakker system. It is assumed that at this point you have already purchased your subscription or started a trial of Trakker.

The Trakker login portal can be found on the Forensic IT website (www.forensicit.com) .

To Log in to Connect

All User Types

  1. Navigate to Forensic IT webstie www.forensicit.com.
  2. Click Trakker in the navigation menu
  3. Use your email and password you set for Trakker to log in.

Issues with Email or Password

All User Types

  1. Navigate to Forensic IT website www.forensicit.com.
  2. Click Trakker in the navigation menu
  3. Click the Reset Password button. Enter the email registered with
  4. Wait for the reset email and follow the link to reset your password

Admin Setup

Setting up Trakker for your Company

This section is to help answer questions about setup and steps the admin needs to take when setting up Trakker for their company and customers.

The admin console gear icon can be found in the upper right hand corner on the Trakker website. All the following functionalities discussed in this section can be accessed through the menu there under “admin console”.

Configuring your company's information

  1. Click on the “admin console” gear icon found in the upper right hand corner on the Trakker Website.
  2. Click the Company Settings link under Manage Subscriptions.
  3. On this screen you can edit the company name and choose a company image.
screenshot

Add Customer (company)

  1. Click on the “admin console” gear icon found in the upper right hand corner on the Trakker Website.
  2. Click on “Admin Console”. On the side menu select Customer Settings.
  3. Click on “Add Customer” and add the customer, they should now appear in the list of customers above.
  4. Click on the customer name and a Customer Contact page will open.
  5. Use this screen to add, edit or remove Customer Contact information.
  6. Add any Customer Contacts that will need an account to view their support tickets.
  7. Click on your Company’s name to view internal contracts and set settings for your internal support as well.
screenshot

Add Company User

  1. Click the gears symbol in the upper right hand corner
  2. Under the Manage Subscription click Registered Users
    screenshot
  3. Then you will be redirected to the screen to add a new user. You can add them by simply typing in the new user’s first name, last name, email address and hitting enter.

    *Please note that when you register a company user you are using one of your available user accounts. If you need additional accounts or have reached your max available users please look at getting additional user licenses.

Add Customer User

There are two types of Customers in Trakker - Customer Contacts and Customer Users. Customer Users are Customers that have access to the Trakker system and are part of a team you created - they count towards your registered users. A Customer Contact is a customer who simply receives e-mail notifications and will not be given access to login to use Trakker; these customers will not count against your total user count. Prior to being able to add a customer user you need to add the customer (company) - if you have not done this already please see the add customer section.
  1. Click on the admin console gear icon found in the upper right hand corner on the Trakker Website.
  2. Under the Organization Settings click Registered Users
  3. Then you will be redirected to the screen to add a new user. You can add them by typing in customer name and clicking on “Add Customer”.
  4. Click on your Company’s name to view internal contracts and set settings for your internal support as well

    * Please note that when you register a customer user you are using one of your available user accounts. If you need additional accounts or have reached your max available users please look at getting additional user licenses.

Add Contract

Prior to being able to add a customer user you need to add a contract you need to add a customer - if you have not done this already please see the add customer section.
  1. Click the gear the symbol in the top right side of the screen to navigate to the admin console
  2. Under the Customers panel, click on the customer that you want to add a contract for.
  3. Click Contracts
  4. At the bottom of the page it will have a link for ‘New Contract’
  5. New Contract page will open. Choose one of the customers you created as the customer contact. Fill in the information and “Submit Changes”. If you make a mistake or don’t have all the information you can come back and edit contracts as needed.

Add Customer Contact (Notification-Only Customers)

There are two types of Customers in Trakker - Customer Contacts and Customer Users. Customer Users are Customers that have access to the Trakker system and are part of a team you created - they count towards your registered users. A Customer Contact is a customer who simply receives e-mail notifications and will not be given access to login to use Trakker; these customers will not count against your total user count. Prior to being able to add a customer user you need to add the customer (company) - if you have not done this already please see the add customer section.
  1. Click the gear symbol in the top right side of the screen to navigate to the admin console
  2. Under the Customers, click on the customer that you want to add a customer contact for.
  3. Here you can create a customer contact by simply entering a First Name, Last Name, and Email. These contacts will not count against your number of subscribed users. If needed these contacts can be edited at any time through the customer contacts area.

Create Teams

  1. Click the gear the symbol in the top right side of the screen to navigate to the admin console
  2. Under the teams panel click “add new team”
  3. Type in your team name and click on “Add Team”.
  4. Click on the team name.
  5. Your customer list will populate. Here you can grant only needed access to the team. Clicking on access will allow them to only see tickets from the related customer. If you would like to not only grant them permission but automatically assign the tickets to this team also check default. Save your changes.
  6. Clicking on “team members” will populate a list of all your “Users”. To add them to the team click on the arrow. Save your changes.

Configuring Access for Company Teams

This requires creating a team prior
  1. Click the gear the symbol in the top right side of the screen to navigate to the admin console
  2. Under the teams panel click the name of the team you’d like to configure
  3. Click Customer Access, then pick what type of access the team needs (access, default, or default CMR) and which customer’s tickets they need access to.

    * Access vs. default access types:
    Access means the team members have the access to view, create, and edit tickets associated with the company.
    Default means the team will automatically be added as a team working on tickets associated with that company except for CMR tickets.
    Default CMR means that by default the team will be added to all CMR and other ticket types.

Configuring Access for Customer Groups

  1. Click the gear the symbol in the top right side of the screen to navigate to the admin console
  2. Under the customers panel click the name of the customer that the group you’d like to configure is associated with
  3. Click “Manage Customer User Groups”.
  4. Type in your Customer Group name and click on “Add Customer Group”.
  5. From there you can control which company’s tickets they have access to under Customer access
  6. Add users to the group in the customer group members by clicking the arrow next to their name.

    * These groups can be modified at any time to gain/ lose access and to add/remove users.

Adding Company Users to Teams

This requires creating a team prior.
  1. Click the gear the symbol in the top right side of the screen to navigate to the admin console
  2. Under the teams panel click the name of the team you’d like to add users to
  3. Make sure the team has access to items from the company the customer users are associated with by looking at the customer access
  4. Add users to the Team by clicking the arrow next to their name just like you would a company user.

Adding Customer Users to Teams

This requires creating a team prior.
  1. Click the gear the symbol in the top right side of the screen to navigate to the admin console
  2. Under the teams panel click the name of the team you’d like to add users to
  3. Make sure the team has access to items from the company the customer users are associated with by looking at the customer access
  4. Add users to the Team by clicking the arrow next to their name just like you would a company user

    *Only Customer Users and Company users can be added to a team. Notification-only users can not be added to a team

Edit Customer User

At this time it is not possible to edit information for Customer Users through the Trakker system, so please contact us and we can change the information for you.

Remove User

  1. Click the gear the symbol in the top right side of the screen to navigate to the admin console
  2. In the organization settings panel, click Registered Users.
  3. Find the user you would like to remove and hit the Deactivate Account Button next to their e-mail.

Check Remaining Subscriptions

  1. Click the gear the symbol in the top right side of the screen to navigate to the admin console
  2. Click the Subscription Overview link in the Organization Settings Panel
  3. Under Account Overview, you should be able to see your current number of active users, remaining users, and days remaining in your trial or days until your subscription needs to be renewed.

Edit Customer Contact

  1. Click the gear the symbol in the top right side of the screen to navigate to the admin console
  2. Under the Customers Settings, click on the customer that you want to add a customer contact for.
  3. Click Customer contacts
  4. Here find the contact you want to edit and click the pencil-like edit icon next to the field you’d like to change

Remove Customer Contact

At this time it is not possible to remove customer contacts through the Trakker system, so please contact us and we can remove the customer contact for you.

Tickets



There are 5 types of Tickets in Trakker: Task, Event, Problem, Project, and CMR. Each of the ticket types while similar have different use cases. This section explains how to create, view/search, and modify tickets, as well as the different ticket types, use cases for them, and explanations of each of fields available for the tickets. If none of these tickets suit your need please contact us for the option of a custom ticket (a specific ticket type with custom fields).

How to Create a Ticket

There will be 5 ticket templates to choose from. These include Task, Event, Problem, Project, and CMR. Before beginning you will need to decide what kind of ticket you wish to create.
  1. On the Trakker side menu click on the “Create Ticket” Tab on the right hand side of the screen.
  2. A drop down list of ticket types will appear.
  3. Choose the one appropriate for your issue.
  4. The chosen ticket type will open. Please note that all fields with an asterisk (*) will need to be filled out prior to submitting the ticket.
  5. Some fields (those with downward arrows) are dropdowns with a list for you to choose from.
  6. Clicking on “Date Occurred” will open a date picker.
  7. Attachments can be included by clicking on the “Select” tab at the bottom of the page. It will attach files to the ticket and the ticket notification emails.
  8. After you have completed the ticket click on the “Submit” tab.

How to View or Search Tickets

To view Tickets that are in the system there are several options available. Knowing the ticket number and ticket type will make it easier to find a ticket.
  1. On the Trakker side menu click on the “Views” tab.
  2. This will drop down a list of views you can use to search for your ticket.
  3. Choose the appropriate view or the ticket you are searching for.
  4. The view will populate and display associated tickets.
  5. At the top of the screen you can increase the number of tickets shown using the drop down option.
  6. You can print the list of tickets or open it as an excel sheet by clicking on the associated button.
  7. To open more columns, click on “Column visibility”. A drop down list will appear with more fields to choose from.
  8. To revert back to the original display, clock on the restore visibility tab.

How to Modify or Change a Ticket

To modify or change a ticket you will need to go back to the original ticket. Having the ticket number or type will help to find it. Only open tickets can be modified or changed.
  1. Using the Trakker “view” tab find the ticket you wish to modify or change
  2. Click on the ticket number and the ticket will open.
  3. Click on the “Edit Ticket” tab.
  4. The ticket will open in the original template
  5. Make changes
  6. Click on the “Submit” tab.
  7. If you wish to add a comment about the change or modification you can do so by using the comment box. After adding comment, click on “Submit Comment” tab.

Ticket Fields

Field Definition/Usage
Title This is a required field.
It should be a something to help other recognize what the ticket is about/related to.
Description This is a required field.
Should go into more details about the ticket and what caused it, or why it was created
Date Occurred This is a required field.
What time the issue or event occurred or day the project started
Customer This is a required field.
This field is a dropdown.
Company that the ticket is for
* If this field is not populated please see the add customer section to add a customer, or contact your account manager.
Location This is a required field.
This field is a dropdown.
Company that the ticket is for
This is generally a city of State for example if you have 5 stores 3 in State A and 2 and State B State A and B would be locations and the city or area that store is in would be the area
If it is not populated please click “New Location” to add a location for your ticket.
Area This is a required field.
This field is a dropdown.
The area associated to the ticket
Ex. STL Store, West Building, Accounting, Brew House, etc.
Customer Contact This is a required field.
This field is a dropdown.
The customer that is involved with this ticket or contacted you about the issue being worked on.
If it is not populated please click “New Area” to add an area for your ticket.
Contract This is a required field.
This field is a dropdown.
This is the contract that the ticket is against or associated to.
* If this field is not populated please see the add contract section to add a contract, or contact your account manager.
Equipment Type This item is a list box.
This field is intended to help filter through equipment associated to your ticket and to help determine whether or not the ticket needs to be a CMR based on equipment type.
If not populated please click the New Equipment link and when creating a new equipment check the new equipment type option to add a new one to the list.
Select Equipment This is the equipment the ticket is related to. Use this to populate the Primary and Related Equipment
If not populated please click the New Equipment link and fill out the form to add a new piece of equipment.
Primary Equipment This is the main piece of equipment the ticket is for.
Ex. If you are having an issue with a server the server would be the primary equipment any VMs or process that that would affect would be the related equipment.
Related Equipment This is the equipment that is affected by the ticket but isn’t the main piece of equipment that it pertains to.
This field is intended to help filter through equipment associated to your ticket and to provide more details about the equipment that may be useful.
If this field is not populated and need to be please click the New Equipment link and fill out the form to add a new piece of equipment and hit the new manufacturer option to add a new option.
Manufacturer This item is a list box.
This is the equipment that is affected by the ticket but isn’t the main piece of equipment that it pertains to.
Ex. If you are having an issue with a server the server would be the primary equipment any VMs or process that that would affect would be the related equipment.
Activity This item is a list box.
This field is intended to help provide more detail and help search for tickets and or to help determine whether or not the ticket needs to be a CMR based on certain activities.
If this field is not populated and need to be please click the New Activity link and fill out the form to add a new new activity.
Production Impacting This item is a checkbox.
It is intended to designate priority and impact of a ticket. A product impacting ticket is one that affected production negatively and generally caused some sort of downtime. Such tickets are important to track because they usually correlate to money or revenue lost.
Ex. If I’m creating a product in a factory setting if a machine that packages my products is down for 3 hours due a piece breaking and needing replacement, I’ve lost 3 hours worth of time and products produced. This would a production impacting ticket with high importance because it directly correlates to how much product I made/ can sell.
Top Issue This item is a checkbox.
It is used to indicate that this is a top priority issue.
Root Cause This item is a checkbox.
This field indicates that the problem had or is able to be analyzed using root cause analysis. Root cause analysis means being able to answer the follow questions:
  • what was the problem?
  • why/ how did it happen?
  • What will be done to solve it?
These tickets usually are recurring issues that can be solved by figuring out what the underlying issue is and solving it once and for all.
Status This is a required field.
This field is a dropdown.
It has 6 predefined options:
  • open
  • closed
  • pending vendor
  • pending customer
  • pending other
  • suspended
Time Spent This is a required field
It is used to track how much spent on the ticket. It can be used to help track time against a support contract, track metrics, and see where the bulk of your team’s time/ resources are being used. As well as show breakdown of time to customers.
Off Hours This field is a checkbox.
It should be used track time spent off hours, not during normal business hours. For example, any issues involving an on call phone or staying longer than your usual end time. This is good to track time for contracts or over time worked.
Analysis This field should be used to describe the issue that the ticket was created for. It should describe the impact of the ticket and what the suspected cause is.
Next Steps In this field the ticket should be broken down into steps. This will help create a plan to help reveal all the causes required to if needed replicate, solve, and/or gather information about the problem.
Resolution This field should be used to describe what has been done to prevent or mitigate the issue. It should be described in detail in case the issue happens again or the ticket needs to be referenced.
Teams Assigned This is a required field.
This field is a dropdown.
Some teams will be populated in this field automatically based on the team’s access setting. However, this field should be the team that own the ticket and is responsible for the completion and support of the issue.
Engineer Assigned This is the person on the team this ticket is assigned to. If this field is left blank the ticket will appear in the unassigned ticket queue until the ticket is assigned or claim by a member of the assigned team.
Attachments This should be used to upload any files that are relevant to the ticket.
Business Impact CMR Only Field
This field should describe what effect the change that will be implemented will have.
Ex. If the activity is upgrading to a new version of software. The time needed to install the software, restart the device, and any downtime should be noted. As well as any changes that will need to be made because of the update
Change Steps CMR Only Field, this is a required field.
This is the field where you describe the steps involved in implementing the change. Ex. If you’re upgrading software the steps could be:
  1. Download software update.
  2. Install software update
  3. Restart device to complete installation
Back Out Plan CMR Only Field, this is a required field.
This is what should be done if something adverse happens as a result of the change steps.
Ex. Upgrading software. Uninstall Software A version 2 and revert back to Software A version 1
Planned Start CMR Only Field, this is a required field.
This should be the time that the change steps will be implemented. This field is used to make sure that anyone that could be affected will know the times the change is being made so they know there aren’t any issues.
Planned End CMR Only Field, this is a required field.
This is the estimated time for when the change steps should be completed. This field is to given an estimated end time to anyone who needs to use the device or system that the change is being made to so they know when they can expect to have access again.

Task Ticket

A task ticket is a fairly simply ticket type. It should be used for tasks that need to be accomplished that have no analysis or research required. These are generally items that are well known and documented.
Use Case
Ex. Checking a virus definition once a week to make sure it’s up to date.

Event Ticket

Is a simply issue that occurs but only require brief analysis. These are usually simply or well documented items that can’t be avoided.
Use Case
Ex. Changing a setting on a mail server to whitelist an IP.

Problem Ticket

A problem ticket is an issue that recurs and requires data collection to resolve.
Use Case
Ex. The same machine keeps blue screening every time. Then this ticket type should be used. In this example the creator of the ticket needs to investigate the reason for the device blue screening. The need or lack of a need for root cause analysis is one of the key differences between a problem and event ticket.

Project Ticket

A project ticket should be used to manage a project. It should have task tickets associated to it. If there need to be any change orders for the project they should be done in the form of a CMR.
Use Case
Ex. Creating a software application.

CMR Ticket

A CMR (Change Management Request) ticket is intended to give company users visibility and control over the changes that are occurring within their organization. It contains supplemental data in addition to the standard event ticket.
On CMT submission the user will select the that will be one of the following:
  • Notified: These users will receive an email notifying them of the request for the change. They do not respond to the CMR request.
  • CMR Reviewers: These users receive an email notifying them of the change request and are asked to approve or deny the request.
  • CMR Emergency Override Users: These users will only receive an emergency cmr request if the CMR was escalated. If one of these users approve, the ticket will be approved.
If at any point while a CMR is pending approval, a user denies the CMR request, the CMR will be denied regardless of other reiveiwing user’s responses.
A CMR will be approved if all reviewing members have approved the request, or if the CMR has been escalated and at least one emergency reviewer has approved the change.
Upon overall approval or denial, all reviewing users and notifying users will receive an email of the outcome.
Other CMR features:
  • Escalation button - This will escalate the review request to the emergency reviewers
  • User review status - displays the current status (waiting for response, approved, denied) and review submission timestamp for each non-emergency. Will display the status of emergency reviewers if the ticket has been escalated.
Use Case
Ex. Rebooting a production server.

Dashboard and Insights

FAQ

What is Trakker?

Trakker is an online Business Management Software Suite that includes many application plug-ins that work together to provide each user an up-to-date view of their business. The Trakker Suite includes:

Trakker Suite

Product Definition/Usage
Problem Management Allows users to manage problems, events, and tasks for multiple customers, locations and areas. Dashboard widgets and Insights are available to provide the user with graphical and textual view of their data.
Change Management Allows users to manage change within their organization by an notification and approval/deny system using emails for communication. Changes are documented with business impacts, change steps, back-out plans, and other supporting information.
Project Management Allows users to create projects and manage them from a Gantt view to document tasks, critical paths, resource utilization, and overall project duration.
Risk Management Allows users to import known compliance checklists or write their own checklists in order to create a Risk Assessment score for each location within their organization.
Crisis Management Allows users to link together numerous problems, events, and projects and provide a condensed dashboard to manage the actions and resources associated with each.
Document Management Allows users to build and maintain company forms and auto-fill with user information.
Inventory Management Allows users to track a raw and finished goods for their organization, track internal parts, and even maintain a quantity on-hand count that watches for thresholds and helps users place orders.
Asset Management Allows uses to track assets with key data like serial numbers, model numbers, user-assignment, location, maintenance agreements, support information, product manuals, etc.
Business Process Management Allows users to create visual flow diagrams of their business processes. This is a helpful tool for associates to understand how specific processes are designed to work within a business.

I don’t have any customers and just want to use Trakker internally. Can this be done?

Yes. When configured, your own company that your user is assigned to is a customer (default internal customer) just like any customers you would add.

Do I have to have E-mail to use Trakker?

Certain aspects of Trakker do use E-mail for core communication such as Change Management. Most of Trakker can be used without E-mail but Change Management Approvals are not able to be done without it.

Do you store my credit card information?

No. Trakker uses a PCI Compliant gateway Stripe to handle credit card transactions. Your credit card information never goes to our servers; it is only between your client application (browser) and Stripe PCI-Compliant servers.

How long is my data available?

This is dependent on what type of subscription plan you have purchased. The plans have data retention from yearly to unlimited.

Are there limits in my usage?

Trakker has three (3) different types of subscription plans with varying limits including unlimited.

Is Trakker available in non-US countries?

Although Trakker is a website and available from anywhere, the only supported language at this time is English.

If I want custom reports or custom dashboard widgets can I get them?

Absolutely. Please contact our support group at mailto:support@gotrakker.com for more information.

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You are granted a non-exclusive, non-transferable, revocable license to access and use https://gotrakker.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Forensic IT that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Forensic IT or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Forensic IT content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Forensic IT and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Forensic IT or our licensors except as expressly authorized by these Terms.

International Users
The Service is controlled, operated and administered by Forensic IT from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Forensic IT Content accessed through https://gotrakker.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

Indemnification
You agree to indemnify, defend and hold harmless Forensic IT, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Forensic IT reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Forensic IT in asserting any available defenses.

Arbitration
In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator's award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.

Liability Disclaimer
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. FORENSIC IT, INC. AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.

FORENSIC IT, INC. AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. FORENSIC IT, INC. AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FORENSIC IT, INC. AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF FORENSIC IT, INC. OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

Termination/Access Restriction
Forensic IT reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Illinois and you hereby consent to the exclusive jurisdiction and venue of courts in Illinois in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Forensic IT as a result of this agreement or use of the Site. Forensic IT's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Forensic IT's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Forensic IT with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Forensic IT with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Forensic IT with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

Changes to Terms
Forensic IT reserves the right, in its sole discretion, to change the Terms under which https://gotrakker.com is offered. The most current version of the Terms will supersede all previous versions. Forensic IT encourages you to periodically review the Terms to stay informed of our updates.

Contact Us
Forensic IT welcomes your questions or comments regarding the Terms:

Forensic IT, Inc.
57 E. Southcrest Circle
Edwardsville, Illinois 62025

Email Address:
info@forensicit.us

Telephone number:
314-677-3950

Effective as of August 01, 2017

Privacy Policy

Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to https://gotrakker.com http://forensicit.us http://forensicit.com and Forensic IT, Inc. and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Forensic IT, Inc. include https://gotrakker.com http://forensicit.us http://forensicit.com and Forensic IT. The Forensic IT website is a Business Management Software site. By using the Forensic IT website, you consent to the data practices described in this statement.

Collection of your Personal Information
Forensic IT may collect personally identifiable information, such as your:

- Name
- Address
- E-mail Address
- Phone Number

If you purchase Forensic IT's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Forensic IT's public message boards, this information may be collected and used by others.

Forensic IT encourages you to review the privacy statements of websites you choose to link to from Forensic IT so that you can understand how those websites collect, use and share your information. Forensic IT is not responsible for the privacy statements or other content on websites outside of the Forensic IT website.

Use of your Personal Information
Forensic IT collects and uses your personal information to operate its website(s) and deliver the services you have requested.

Forensic IT may also use your personally identifiable information to inform you of other products or services available from Forensic IT and its affiliates. Forensic IT may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Forensic IT does not sell, rent or lease its customer lists to third parties.

Forensic IT may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. Forensic IT may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Forensic IT, and they are required to maintain the confidentiality of your information.

Forensic IT may keep track of the websites and pages our users visit within Forensic IT, in order to determine what Forensic IT services are the most popular. This data is used to deliver customized content and advertising within Forensic IT to customers whose behavior indicates that they are interested in a particular subject area.

Forensic IT will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:

(a) conform to the edicts of the law or comply with legal process served on Forensic IT or the site;
(b) protect and defend the rights or property of Forensic IT; and,
(c) act under exigent circumstances to protect the personal safety of users of Forensic IT, or the public.

Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Forensic IT. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Forensic IT website.

Use of Cookies
The Forensic IT website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Forensic IT pages, or register with Forensic IT site or services, a cookie helps Forensic IT to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Forensic IT website, the information you previously provided can be retrieved, so you can easily use the Forensic IT features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Forensic IT services or websites you visit.

Security of your Personal Information
Forensic IT secures your personal information from unauthorized access, use, or disclosure. Forensic IT uses the following methods for this purpose:

- SSL Protocol (provided by DigiCert)

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

Children Under Thirteen
Forensic IT does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Opt-Out & Unsubscribe
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Forensic IT by contacting us here:
- Web page: _________________
- Email: _________________
- Phone: _________________

Changes to this Statement
Forensic IT will occasionally update this Statement of Privacy to reflect company and customer feedback. Forensic IT encourages you to periodically review this Statement to be informed of how Forensic IT is protecting your information.

Contact Information
Forensic IT welcomes your questions or comments regarding this Statement of Privacy. If you believe that Forensic IT has not adhered to this Statement, please contact Forensic IT at:

Forensic IT, Inc.
57 E. Southcrest Circle
Edwardsville, Illinois 62025

Email Address:
info@forensicit.us

Telephone number:
314-677-3950

Effective as of August 01, 2017