GoTrakker Marketplace Shipping Policy
All orders are shipped within 48 hours of their acceptance during normal business hours, Monday – Friday 8am – 5pm. An attempt will be made to ship your products within the same business day as your order occurred, but any order which is received by Forensic IT Inc. through GoTrakkker Marketplace past 3pm CST cannot be guaranteed to depart from the selected carrier on the same day.
We currently use, or plan to use, the following carriers to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
How we calculate shipping rates:
The rate charged for the shipping of your order is based on the weight and dimensions of your products, and your location.
We provide all of the above information to the associated carrier via an API (Application Programming Interface) and they respond with live quotes of shipping prices based on the information which the Vendor has included in the product listing (weight and dimensions) and the delivery location which you’ve provided.
Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Potential changes to shipping cost
We will make every attempt to send ordered products within the constraints and using the same shipping method, shipping carrier and pricing that is selected by the purchaser during checkout.
If for any reason the price of shipping the items which constitute your order changes during order processing, whether it be due to:
- the potential safety of the deliverable goods.
- any reason provided by the shipping carrier upon product packing, pickup or drop-off. This can include requiring products to be separately packed and shipped due to physical parcel constraints or carrier imposed safety restrictions, or for entirely different packaging and shipping needed to be used due to an inaccurately provided location, and/or vendor weights and dimensions.
- any other reason determined legitimate by the Forensic IT staff member processing the order.
Then, you may receive an invoice for additional shipping costs via GoTrakker Marketplace, by a direct contact from the vendor or by direct contact from the Forensic IT staff member processing your order.
Estimated Delivery Times
The estimated delivery time provided to a purchaser during checkout is simply that; an estimation. GoTrakker Marketplace and Forensic IT Inc. are in no way, financially or otherwise, responsible for a failure of a shipment to arrive by the estimated delivery date and time displayed during checkout.
If an item that you order goes on back order, we will ship you the portion of your order that is in stock and begin a request for the additional parts that constitute your order from the manufacturer within 48 hours.
When the item becomes available we will ship you the rest of your order, and the associated shipping costs for the second shipment. You will be notified during checkout that you are ordering a backordered item.
The operator of GoTrakker Marketplace, Forensic IT Inc, is not responsible to provide the backordered parts if they cannot be obtained by Forensic IT Inc from the manufacturer, or any other source. Orders which contain backordered parts which cannot be fulfilled will have the cost of the unobtainable parts credited back to the purchaser within 30 days of an unobtainable part notice being delivered to the purchaser.