GoTrakker Marketplace Return/Refund Policy
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that are sanitary goods, cleaning supplies, wearable parts, hazardous materials, or flammable liquids or gases.
We reserve the right to update this return policy at any time.
Additional non-returnable items:
- Downloadable software products, books, pdfs or other electronic products.
- Service Agreements
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded for their full regular price. Sale items can only be refunded for the price they were purchased for; And if the price for the item has dropped since it was originally purchased and more than 15 days have past since the original purchase date, the item can only be refunded for the lowest price out of the current public price and the original purchase price.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 500 North Broadway, STE. 1650, St. Louis, MO, 63102, United States.
To return your product, you should mail your product to: 500 North Broadway, STE. 1650, St. Louis, MO, 63102, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. The returned item must be post-marked within the 14 day return period window.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.