We cover all aspects of support including equipment installation, networking and configuration, active directory, and systems monitoring. We provide 24/7/365 support of all of your systems – including process control and engineering systems. We resolve production downtime issues and other system problems to root cause.
We utilize data-driven analysis to solve problems that other companies struggle to resolve. It allows us to solve production down time and persistent problems regardless of platform or difficulty. Our methodology allows us to take the guesswork out and get to true root cause analysis. Our engineers analyze crashes, high CPU, memory leaks, application issues and system integration problems. Our structured data-driven approach allows us to solve the most difficult problems on any operating system, network or application.
We offer high quality traditional IT support. Our engineers support over 30,000 pieces of equipment on a daily basis spanning North America. Backups, anti-virus, patches, software deployments, hardware inventory, licensing management, as well as hardware break/fix are just a part of the services we handle. If you have production running around the clock, we can cover your support needs.
Forensic IT offers many types of custom support to fit the needs of any customer large or small. Support is offered through three different mechanisms:
Focus Cards – this is a method when we are not sure of what the work will always look like, and how long we will engage on each issue. Focus Cards are pre-paid hours at a discounted rate and guarantee you will have access to an engineer. See below to find out which Focus Card might suit your support needs. This is the method available for purchase on this page.
PO Based Contract – this is a custom support contract tailored to your needs with a cost reflective of those needs. Pricing varies. Please contact our sales staff through our contact page or mailto://firstname.lastname@example.org.
Direct Contact – Call us directly and we can help. Cost is full price, and engineer availability may be limited.