Tickets fields vary depending on the Ticket Type of a Ticket that is created. The 3 problem management ticket types use the same pool of required fields, with the detailed fields being more important as the problem ticket type escalates.

Project tickets require fewer fields on the encompassing ticket. This is because most of the relevant ticket information for project tickets is saved in the project ticket's Project Tasks.

Change Management Request tickets require a different pool of fields to save information related to the change. These fields include: Business Impact, Change Steps, Back Out Plan, Planned Start and Planned End.

FIELD	TASK	EVENT	PROBLEM	PROJECT	CMR
Title	Req	Req	Req	Req	Req
Description	Req	Req	Req	Req	Req
Date Occurred	Req	Req	Req	No	No
Customer	Req	Req	Req	Req	Req
Location	Req	Req	Req	Req	Req
Area	Req	Req	Req	Req	Req
Customer Contact	Yes	Yes	Yes	No	Yes
Contract	Req	Req	Req	Req	Req
Primary Equipment	Yes	Yes	Yes	No	Yes
Secondary Equipment	Yes	Yes	Yes	No	Yes
Activity	Yes	Yes	Yes	No	Yes
Customer Contact	Yes	Yes	Yes	No	Yes
Production Impacting	Yes	Yes	Yes	No	No
Top Issue	Yes	Yes	Yes	No	No
Root Cause	Yes	Yes	Yes	No	No
Downtime Minutes	Yes	Yes	Yes	No	No
Status	Req	Req	Req	No	Req
Time Spent	Req	Req	Req	no	Req
Time Spent Off Hours	Yes	Yes	Yes	No	Yes
Analysis	Yes	Yes	Yes	No	No
Next Steps	Yes	Yes	Yes	No	No
Resolution	Yes	Yes	Yes	No	No
Teams Assigned	Req	Req	Req	Req	Req
Engineer Assigned	Yes	Yes	Yes	No	Yes
Attachments	Yes	Yes	Yes	No	No
Business Impact	No	No	No	No	Req
Change Steps	No	No	No	No	Req
Back Out Plan	No	No	No	No	Req
Planned Start	No	No	No	No	Req
Planned End	No	No	No	No	Req

Ticket Fields Overview
Ticket Fields Table

Ticket Fields

Ticket Fields