Team Management

Teams are used to populate a user’s team views, and determine ticket access for members within that team. Teams are flexible and can be setup for different use cases. For example, you may create a team which has members from a particular organization unit, like managers, or human resources.

You may also create teams which separate organization units based on their functions; like creating a team of support staff which handles customer support, and a team of support staff which handles internal support.

Having solid knowledge of how your organization works, and which of your users need access to groups of tickets is key in setting up proper and useful teams that take full advantage of the feature.