Locations and Areas Overview
All tickets in GoTrakker are associated with a company, location and area.
Locations and areas are the organizational elements within a company and are always owned and
managed within a single customer account. A Location is associated with a physical address, or a
specific floor or sector of a large building.
Areas exist within Locations and can break a physical location into more distinct elements. Areas
can be departments which technically exist across different physical locations, or smaller parts
of a larger location like rooms or floors.
Correctly organizing your Locations and Areas is important for making Team Ticket Access easy to
manage and make the ticket statistics that are shown on your dashboard accurate and meaningful.
The particular place within the Company’s Organizational Structure where the Ticket is associated. Can optionally include an Address, City, State, and Zip Code. This is generally the highest encompassing level on a particular site.
The specific place within a Location of a Company’s Organizational Structure where the Ticket is associated.
| Permission Type | Permission Name |
|---|---|
| Account | Create/Edit Customers |
The available customers, and organizational structure elements that are populated during ticket creation are ultimately managed through a user's teams and their team's associated ticket access.
Adding Locations to Customers
Please excuse our progress. We're currently putting together documentation for this feature.
If you require assistance, contact us with the direct chat in the bottom-right corner for support.
Adding Areas to Customers
Please excuse our progress. We're currently putting together documentation for this feature.
If you require assistance, contact us with the direct chat in the bottom-right corner for support.